Policies

Hey Pretty Lady is committed to providing a professional atmosphere. The following Studio Policies are intended to enhance everyone’s experience with us.
RESERVATIONS POLICY: Please arrive a minimum of 5 minutes in advance of any services , your appointment will begin and end on time as a courtesy to the next guest. As a courtesy, we attempt to confirm all appointments via text. You are invited to contact us, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.
TARDINESS POLICY: We understand that sometimes being late is unavoidable. However, if you are more than 10 minutes late of your appointment time, we may be forced to reschedule your service.
CANCELLATION: We ask that you cancel your appointment at least 24 hours in advance so we can fill your spot with clients on our waiting list. If it is something beyond Hey Pretty Lady's control (weather, esthetician sick day, etc.) and requires us to cancel or reschedule your appointment, we will give as much advance notice as possible. At our discretion, a credit card or gift card may be required in order for you to reserve your appointment.
NO-SHOW POLICY: If you do not show to your scheduled appointment, without any notice, you are automatically marked as "No-call No-show". Once you obtain 2 "No-call No-show" you will no longer be allowed to schedule services.
PRICES POLICY: We are constantly expanding our services and products to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.
GRATUITY POLICY: Prices do not include gratuity.
MONETARY POLICY: Hey Pretty Lady accepts Visa, MasterCard, Discover, American Express, bank debit cards, cash, we DO NOT accept personal checks.
REFUND POLICY: All services, are final.
SPECIAL CONDITIONS POLICY: If you are currently using Accutane, Retinol or any lotions, creams or other medications that effect the skin, and/or if you have any allergies or recent scar tissue, please notify our studio’s esthetician prior to reserving any waxing or facial services.
AGE REQUIREMENT POLICY: Studio guests must be 18 years of age or older to receive private services without the approval or accompaniment of an adult.
CONFIDENTIALITY AND PRIVACY POLICY: Every client has the right to privacy and confidentiality. The conversations you have with your esthetician will remain confidential, as will any special conditions. Client lists and email lists are confidential. We do not share our client lists with outside companies.